Refund and cancellation policy

Last updated: 28 July 2026

This policy applies to paid consultations with Devspherecloud, including salary negotiation preparation, employment contract review preparation, offer letter assessment, and follow-up negotiation support.

Eligibility for a refund

Fees are tied to preparation time and reserved session slots. A full refund is available if we cancel a session and cannot offer a suitable alternative within a reasonable time. A full refund is also available if you cancel in writing at least 48 hours before the scheduled start and no substantial pre-read work has begun.

Timeframe to request a refund

Refund requests should be emailed to info@devspherecloud.digital within 14 days of the triggering event (cancellation, our postponement, or a billing error).

Partial refunds

If you cancel between 48 and 24 hours before the session, we may retain up to 50% of the fee to cover pre-read work already completed. Cancellations inside 24 hours, or failure to attend (no-show), are generally non-refundable once preparation has started.

Non-refundable items

• Completed sessions where the live consultation and written brief or checklist were delivered
• Rush pre-read fees once reading has started
• Deposits explicitly marked non-refundable in a written booking confirmation when a peak-time slot was held

Work already started

When you have sent documents and we have begun annotated pre-read, a portion of the fee corresponding to that preparation may be retained even if you later cancel outside the full-refund window.

Rescheduling

You may reschedule once at no charge if you give at least 48 hours’ notice and an alternative slot exists within 14 days. Further reschedules may be treated as a cancellation under the partial-refund rules.

Deposits

Where a deposit holds a timed appointment, it is applied to the session fee. Unused deposits follow the cancellation rules above.

Refund method and processing time

Approved refunds are returned via the original payment method when possible, or by bank transfer within Germany. Processing typically takes 5–10 business days after approval, depending on your bank.

How to request a refund or cancel

Email info@devspherecloud.digital with your name, session date, and reason. Phone: +4902306841682. Postal address: Augsburger Straße8WerneNordrhein-Westfalen59368Germany.

Exceptions

If illness or another serious obstacle prevents attendance and you notify us as soon as practicable, we will endeavour to reschedule once without applying the short-notice fee retention. This courtesy is assessed case by case and does not create an automatic right to a cash refund after a completed session.